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FAQ

PLEASE FIND THE ANSWERS TO SOME OF THE MOST FREQUENTLY ASKED QUESTIONS - WE HOPE THEY HELP!

Q. Do I have to book in advanced or can I just turn up?
A. You can turn up and you will probably get a ticket, however if you want to be guaranteed a particular time then we recommend that you book in advance. Christmas week is particularly busy at our rink so we do recommend booking in advanced.

Q. Is there special rates for large groups?
A. Yes! We have different options avalailable for large groups. To discuss these, please contact us on 0818 919 807. 

Q. Do you post out tickets if I book on line?
A. No, if you book online then your tickets are sent to the email address that you specified when making the booking. We don’t post tickets.

Q. If I book tickets online do I need to print them?
A. It would be beneficial to print your tickets if you book online as it enables you to skip the queue at the Box Office and head straight to the skate desk with your tickets. However, if you cannot print your tickets we can print them for you at the Box Office once you have the email address they were booked with and the order number. 

Q. What’s the maximum age for a Child Ticket?
A. Children’s tickets are for ages 12 and under. Children must be accompanied by an adult although the adult doesn’t have to skate!

Q. If I have booked tickets and can’t make it, what happens?
A. Tickets for Ice Skating are like cinema tickets, no refunds. However you may exchange your tickets for another time at the box office or by getting in touch by email. This change is subject to a €3.50 amendment fee plus any cost difference between the changed tickets. The tickets must be changed before the originally booked session begins. 

Q. What if Cool Running Events cancels our session?
A. If we cancel a scheduled session (e.g. due to a technical fault, weather conditions) customers may rebook for the next available session or rebook for a time of their choosing. Please note that refunds will not be offered. Every effort will be made to contact people in advance where contact information is provided, although this cannot be guaranteed.

Q. How long is a skating session?
A. Sessions are 50 minutes long and there is a 20 minute break between each session to allow for the ice to be cleared and resurfaced. You can join a session at any point during the 50 minutes but if you join late you cannot stay on the ice longer than the session time. We advise guests to arrive at least 20 minutes before the start of the session to ensure that you will get one the ice for the full session. 

Q. Is it suitable for young children?
A. Cork on Ice, Ice Skating Blanchardstown and Ice Skating Waterford have a special rink for children. They are separate from the main rink and are supervised by our staff, these areas are suitable for children of about 3 years and upwards. Our smallest skate is a double bladed size 27 (double bladed skates are available up to a size 33). We also have an adjustable skate can be worn over shoes and adjusted to small sizes.

Q. Do you provide skates and what is your largest size?
A. Skates are provided and included in the price. Our largest size is 15.

Q. I have a Cork on Ice voucher, how do redeem it?
A. Vouchers can be redeemed at the Box Office located at the rink or by getting in touch via email (admin@coolrunningevents.ie) or phone 0818 919 807. 

Q. Are you insured if I fall and injure myself?
A. Cool Running Events operate fully insured event Ice rink events. Because of the nature of the activity there is a strong likelihood that you may fall. You skate at your own risk, we cannot be responsible for injuries sustained as a result of ice skating.

Q. Is there food available at the venue?
A. Yes, there is a variety of food available, it’s reasonable and fantastic quality and best of all it’s all local. 

Q. Is there an admission fee if I’m not skating?
A. There is no charge for entry to the event.

Q. Is there parking at the venue?
A. Yes, there is parking in the immediate area at all of our events.

Q. Can I bring my own skates?
A. Yes, you are welcome to bring your own skates.

Q. Do you provide safety equipment?
A. We have a limited number of sets of helmets available. We recommend safety equipment while skating and you are free to bring your own.

Q. What clothing should I wear?
A. You are advised to wear warm light clothing if possible. Do bring a change of socks just in case and be sure to wear gloves while skating.

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